At BilliardHQ, we strive to make your purchasing experience easy, efficient and swiftly, so we can save you time and aggravation. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on BilliardHQ.com. If you have any questions about the information below, please Contact us . This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use .

All ticket prices and entry fees for events that are stated in U.S. Dollars.

Each Event at BilliardHQ proudly accepts Visa and Mastercard. Some events may accept other types of payment methods. All online payments are processed securely through authorize.net.

BilliardHQ acts as the "agent" to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Promoters"). Each event has its own Merchant account with Authorize.net the most trusted e-commerce gateway on the web.

BilliardHQ sells tickets on behalf of promoters and venues, which means BilliardHQ does not set the ticket or entry prices/fees. Occasionally, additional tickets may be available prior to the event. However, BilliardHQ does not control this inventory or its availability.

If you do not receive a confirmation email (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the BilliardHQ Support team whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. BilliardHQ will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Each event may have different guidelines in which events get cancelled and how reimbursements are made. BilliardHQ is not responsible for any cancellation or inconveniences, which are hereby incorporated into this purchase policy.

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, prohibit BilliardHQ from issuing exchanges or refunds after a ticket has been purchased. Refunds are issued by the Event Promoter(s). Each event home page explains the refund policy. Some events may charge a Refund fee.

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, BilliardHQ support will attempt to contact you, using the information provided at the time of purchase. If BilliardHQ is unable to reach you after its initial attempt, billiardHQ may cancel your order and may sell your tickets to another customer.

When ordering tickets online with BilliardHQ, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.